How To Purchase

You can browse or make purchases on our website at any time, night or day. To make an order you should select the products you wish to purchase by first selecting a size or colour if applicable and then click on the “buy now” button on that particular item this will add that product to your virtual shopping basket. Once you have finished browsing our store and adding all the products you would like to purchase you can proceed to “checkout”. At the checkout, please select your delivery region from the drop down box, this will define your shipping charge.

To complete your order we will ask for some personal and payment information to be filled out in the boxes provided. Please enter your billing address exactly as it appears on your statement. We will contact you as soon as possible if your card has been declined.

We accept Visa, MasterCard, Delta, American Express, Switch and Solo. If you do not wish to purchase by card then you can send a cheque or make a bank transfer. Goods will not be despatched until we are in receipt of cleared funds.

An order confirmation will be sent to your nominated email address. An order confirmation is the acknowledgement that we have received your order, it does not mean that we have taken payment. Please keep your customer reference number to hand when contacting us to avoid unnecessary delays.  If there is a discrepancy or error in your details we will contact you as soon as possible.

If you need a pro-forma invoice, please contact us.

Returns / Order Cancellation Procedure

Orders can not be cancelled before despatch. Once you have received your order and you wish to make a return, please follow our returns procedure below.

As part of the United Kingdom Distance Selling Act of 2000, a consumer may cancel their order at any time up to seven days after receiving their goods. Items can only be returned that are in perfect condition and with lamps and parts in the original untorn packaging.

If you wish to return any part of your order, then please inform us by fax or email. We will respond within 2 working days. Once your order has been accepted for return we will issue you with a returns authorisation number by fax/email. Please return the unwanted items to us within 21 days and include your order number, returns number, name, address and telephone number in the box. We advise you to return items using a method of insured recorded delivery. Please note that returns will not be accepted without an authorisation number. A refund will be issued to your payment card (within 30 days) minus any direct delivery costs that we have incurred.

If your order qualified for free delivery then this means that we have paid the delivery charge on your behalf. If you return your order then the actual cost of delivery will not be refunded.

Damaged or Missing Goods

Any damages to the product or missing items should be reported to us by e-mail or fax, within 48 hours. Then, depending on the nature of the damage or missing item, we will replace the whole item or send the relevant part. In some circumstances we may issue a refund. If after 48 hours we have not been informed by e-mail or fax, of damages or missing items then we will take this as full acceptance of the goods. Rocco Lighting can not be made liable for any costs that you have incurred due to late delivery, faulty goods or shortages. We strongly advise you not to book any tradesmen until you are in receipt of your goods. Rocco Lighting’s total liability is limited to the price paid for the goods.

Please note that goods damaged during delivery are not considered to be faulty.

Delivery

Deliveries are made to all areas in the 'dropdown' menu on your basket page. The cost of delivery is calculated at this point. All orders to mainland UK should be delivered within five working days* (subject to stock availability, items with an AS prefix may take up to 7 working days). Deliveries will only be made on regular working days and during working hours. Deliveries can not be made on weekends, public or bank holidays. We endeavour to deliver all goods within the above time frame but we stress that you should not book any tradesman until you are in safe receipt of your complete order. If you have provided us with your email address, we will inform you by email to let you know that your item/s have been despatched. If you are out when the courier calls, then a card will be left through your door in order for you to contact the courier and re-arrange a more suitable day for delivery. If you do not contact the couriers within seven days then the item/s will be sent back to us and you will be charged for this at our returns rate of £15.75.

Products that are out of stock

If part or all of your order is out of stock then we will inform you as soon as possible by email or telephone. You can then choose to back order your item and wait until it arrives or cancel that part of your order, or cancel your full order if the new delivery schedule is not suitable.

Secure Payments

Our payment pages on our website are fully secured by Thawte 128 bit encryption and processed via HSBC’s secure e-payments online terminal.

Privacy Matters

Your details are used solely to process your order. We will not sell or pass on any details to third parties under any circumstances. We will only contact you with regards to your order and will not send you any unsolicited emails.

Warranty

If a fault or failure occurs then the nature of the fault will be repaired or replaced accordingly within 12 months from the date of purchase. This warranty will be considered null and void if it transpires that the item has been fitted incorrectly, not fitted by a qualified electrician or mistreated and not used for the purpose supplied. This warranty is in respect of electrical components only.

Complaints

Any complaints about our service or products will be acknowledged within 5 working days. At this time we will inform you the likely timescale for resolving the complaint.

Prices on our website

Rocco Lighting reserves the right to amend prices without prior notification or withdraw goods from sale without liability to any party. Our contract is formed when payment is taken. Therefore prices will be honoured on confirmed and paid for orders only.

Installation

All products should be earthed where necessary and non portable lighting should be installed by a suitably qualified electrician. Incorrect installation will deem warranty void. We will not accept any liability for any personal damage due to incorrect or improper installation.

Your statutory rights are not affected.